Questions about Orders & Returns
- How will I receive my PATTERN DOWNLOAD?
Pattern Downloads are patterns that you print yourself. Upon payment, you will receive an email from Sew Together with the link for the pattern. Click on the link and your pattern will download to your computer. Be sure to save the download on your computer as the link is only good for a one-time download. Also, be sure to provide a valid email address, and add sewtogether.net to your safe sender list. Sometimes the email may accidentally be in your spam folder. If you have not received your pattern within 48 hours, please contact us at firstname.lastname@example.org or 877.750.3576.
- Do you have a bulk quantity discount for e-patterns?
Contact me — email@example.com — for information on bulk quantity discounts for guilds, classes, shops.
- Can I order by phone?
Yes. When your order is complete we will quote you the amount due. You may pay by check, money order, or credit card. Your order will ship when payment is received. Credit card payment may also be done online by using our convenient payment page.
- How are notions returns handled?
If you aren’t completely satisfied, return notions that you purchased direct from us. Call us for address information.
- Why aren’t patterns returnable?
Because of copyright misuse and abuse. If the pattern is defective, let us know and we will promptly correct it. Please email firstname.lastname@example.org. Or, phone toll-free: 1-877-750-3576.
Questions about Sew Easy Guide
- How do I decide which Sew Easy Guide is right for me?
The Sew Easy Guide works on squares with sides from 1″ to 4″ (diagonal measurements up to 5 ½”). The Sew Easy Guide 2 works on squares with sides from 1″ to 7 ½” (diagonal measurements up to 10 ½”). If you only always work with smaller squares, choose the Sew Easy Guide. If you are unsure, choose the Sew Easy Guide 2. It can be trimmed with scissors to a shorter length if desired.
- What is the best presser foot to use for the Sew Easy Guide?
Use the widest presser foot you have that also has a smooth, flat (not grooved or open) underneath side. This is usually your multi-purpose foot, or zigzag foot. Walking feet, also called even-feed feet usually are not appropriate because they have grooves and other feeding mechanisms that are not compatible with the SEG. The way Pfaff’s built-in even feed works is compatible with the SEG; however you may have to cut out a small section of the SEG to allow clearance for the machine’s even-feed.
- What can I do when the adhesive on my Sew Easy Guide wears out?
Option 1: A temporary fix is to use Scotch double stick tape to re-tape the area where the Sew Easy Guide has adhesive. Remove the old adhesive as much as possible before you apply the new tape. Use a hole punch to make a hole for the needle. This option has had mixed results.
Option 2: Use regular transparent tape to wrap around the SEG and the foot (you may want to do the wrapping with the foot off the machine). Use a hole punch or a knife (carefully!) to make a hole for the needle if you have covered the needle hole. This does not provide a lot of extra security, but sometimes a little extra tape security is all that is needed.
Option 3: Buy another SEG. Even though we made it as sturdy as we could, it is in the category of notions that will wear out with use. Still, the cost of a new one is small compared to the time saved, the multiple uses, and the multiple size squares you can use it on!
Option 4: Permanently attach the SEG to your presser foot using an appropriate glue, such as E6000; buy a second presser foot to do this with, so you always have one regular presser foot and one SEG foot ready to go.
- Will the Sew Easy Guide Tutorial CD work on my DVD player?
Maybe, maybe not. The CD is meant to work on your computer, but it does play in some DVD players, too. However, it is not guaranteed to play in DVD players.
- Can I shorten the Sew Easy Guide?
Yes, you can shorten the Sew Easy Guides. Use the curved end of the guide as a reference or template when shortening the guide. That is, make a curved cut (a straight cut would be more likely to snag on your fabric).
Questions about Classes By Sara
- How do I decide which class is right for me?
- What if I want a class that is not listed in the website?
I come to your home for a free no-obligation assessment of your situation. Then I tailor one or more classes and projects for you to get you where you want to be in the shortest time possible!
- When are classes?
Monday through Friday and some Saturdays, morning, afternoon or evening. You choose a time that is right for you.
- How long are classes?
Each class is usually 2 hours, unless otherwise stated.
- How many classes will I need?
That varies depending on how much you want/need to learn. Some people only need one class to get them started. Others want more in-depth training that requires more classes. You are not obligated to any certain number of classes.
- When is class payment
On or before the day of class by cash, check or credit card. If you prefer to use a credit card, please prepay on the website.
- What if I need to reschedule a class?
Just call (1-877-750-3576) or email (email@example.com) to reschedule. Please contact us at least 24 hours in advance to reschedule.
Questions about Wholesale Orders
- Do you accept wholesale orders?
Yes. Just set up a wholesale account on our website. It only takes a few minutes. Or you may call us at 1-877-750-3576 to set up an account over the phone. For pricing on e-patterns, contact us by email: firstname.lastname@example.org, or call 1-877-750-3576. E-patterns are not available as physical patterns, but we do have special bulk-rate pricing for printing them yourself.
- Do you accept non-U.S. wholesale orders?
Questions about Copyright and Selling Finished Items
- May I sell finished items made from Sew Together patterns?
Yes, the purchaser of a Sew Together pattern has permission to sell small quantities of finished items made from that pattern.
- What about Copyright?
Copyright: You may NOT make copies of the printed pattern (or digital pattern) to sell or give away. Thank you for honoring the law and making it possible to offer patterns at a reasonable price.